![]() ![]() ![]() ![]() Of course at this point it was too late as people had already booked. The customer most likely made the event live for period (I estimate ~45 mins), realised they hadn't associated a menu and then added it afterwards. I simply compared the timestamps of the missing bookings to the date the menu was originally added. This meant the event had been live without a menu for customers to book. They had set an event (customers book events and bookings have a menu choice) live without associating the menu. Basically, saying I'd "programmed it wrong " :(Īfter taking a quick look at the date the client originally added the menu and the date the missing bookings were created, I made a discovery. Today a large client called up to complain that they have 296 bookings but only 288 menu choices (each booking has a menu choice). I have one titled "created_at" to indicate when the item was originally created. So, today timestamps within my database saved me. When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :) To be fair to the client, he told me to bill him for half a days work as it was his own fault. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores. The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. my fault), morphed into a sorry saga of cold drinks. Yep, the issue was due to the client spilling orange juice on their keyboard, which in turn made the Windows key stick.Ī call that started with the client stating I made a system that was easily compromised (i.e. "Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I asked the client if they'd split anything on the keyword whilst working. I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.īasically, the Windows key was "stuck", which oddly makes your PC kind of useless. I then came across an article stating several presses of the Windows in quick succession will solve the issue. Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.Īfter asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key. Press the "M" key, all windows were minimized. In fact, whenever you pressed the "L" key you were logged out. I remoted into his computer to see WTF was going on.Īs he described, visiting my login form did log you out. He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC. When he attempts to login, he is logged off his Windows machine. My client called up to say the system I created as been compromised. I've just come off one of the stupidest calls ever.įirstly, I am not in tech support, I'm a software developer - read the below with this in mind. ![]()
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